Good services

Good services

£15.99

Service design is a rapidly growing area of interest in design and business management. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Available on backorder

SKU: 9789063695439 Category:
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